16 October 2013
During a routine inspection
All of the patients we spoke with were very happy with the dental treatment they received. One patient told us 'I've been more than satisfied with my care. I'm so pleased with the work she's [the dentist] done on my mouth. I've had a lot of problems'. Another patient said 'I've nothing bad to say. She [the dentist] explains everything well. I have written information on what treatment they're going to do'. We looked at patient records which confirmed the treatment patients said they had received.
Patients we spoke with told us the practice was always clean and tidy; 'immaculate'. The practice operated processes, and followed procedures, that minimised the risk and spread of infection because current guidelines were followed.
Staff told us they were supported to carry out their roles. One said 'it's a naturally supportive environment'. We saw that staff received training specific to their job and that they engaged in an appraisal.
The practice had systems in place to seek and act on patient feedback and carried out audits to monitor clinical quality.