Background to this inspection
Updated
27 November 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 17 November 2020 and was announced.
Updated
27 November 2020
About the service
Church View is a residential care home providing accommodation and personal care to 43 people aged 65 and over at the time of inspection. The service can support up to 45 people.
People’s experience of using this service and what we found
People felt safe and were supported by staff who were recruited safely. Staff knew of the risks associated with people’s care. However, not all of these risks were recorded in detail. Staffing levels needed reviewing to ensure they were appropriate to people’s needs.
We have made a recommendation about staffing levels.
Medicines were managed safely. Incidents and accidents were documented and analysed to help identify any developing patterns.
Staff worked well in conjunction with a range of external healthcare professionals.
Staff were supported with a range of ongoing training, supervision and informal support. Some staff only received group supervisions and said they would feel more supported with a one to one supervision. We fed this information back to the registered manager who said they would address it.
People were cared for by kind, caring staff who created a warm and welcoming environment.
People's needs were assessed and continually reviewed. Staff had a good understanding of people’s communication needs. Care plans needed to be more person centred.
A new activity coordinator had just started to further develop activities. People and staff were positive about this.
The provider had in place clear quality assurance and auditing processes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 20 September 2017).
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.