28 March 2019
During an inspection looking at part of the service
We carried out an announced, focussed inspection at Ordnance Unity Centre for Health on 28 March 2019. The inspection took place in response to concerns raised regarding complaints management, staff pre employment checks and the operation of the practice’s emergency call triage system.
The practice had been previously inspected in March 2018 and the key questions of Safe, Effective, Caring, Responsive and Well led were rated as Good.
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services responsive? – Good
We have rated this practice as good overall and good for all population groups.
We based our judgement of the quality of care at this service on a combination of:
•what we found when we inspected
•information from the provider, patients, the public and other organisations.
We found that:
•The practice provided care in a way that kept patients safe and protected them from avoidable harm.
•Patients received effective care and treatment that met their needs.
•Complaints were listened to and responded to in a timely way; and that they led to improvements in the quality of care.
•Leadership and practice management arrangements supported the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
•Monitor recent actions aimed at improving how uncollected prescriptions are managed.
•Take action to improve take up of the Electronic Prescription Service (EPS) which sends electronic prescriptions from GP surgeries to pharmacies.
•Continue to work with its Patient Participation Group (PPG) to improve patient satisfaction on phone access.
•Continue to monitor actions taken to improve childhood immunisations uptake.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care