15 March 2013
During a routine inspection
We found that a patient satisfaction survey had been done in an anonymous manner and that comment cards were available. From these cards we saw comments like "You are a very friendly service and good at what you do" and "Never have I had such a helpful, supportive dentist". We found that the practice invited feedback and responded when appropriate.
The practice was friendly, welcoming and informative. We saw that patients were listened to. The surgery was clean throughout and there was evidence of a well-supported staff team. There was a plentiful supply of patient leaflets in the practice explaining treatment options and other relevant information.
We found that all patients were given sufficient information to give an informed consent, and the staff were well trained and caring. The practice was well led by the practice owners and the staff were observed to be well organised.