9 August 2023
During a routine inspection
About the service
Gresley House Residential Home is a residential care home providing personal care to up to 37 people. The service provides support to older people, younger adults, people living with dementia and people with physical disabilities. At the time of this inspection there were 25 people using the service. Accommodation is provided in one adapted building. There are a range of communal facilities including space to eat and socialise both inside and outdoors.
People’s experience of using this service and what we found
The inspection identified refurbishments in the home had been completed to a good standard. The home was clean throughout and had a homely atmosphere.
Staff were available to support people to meet their needs, including in activities of their choosing. Areas of risk in people's lives were identified and managed effectively. People's care records contained up to date and consistent information.
People received care that was person centred to meet their needs. Staff knew people well and how best to support them in line with their individual preferences.
People and their relatives were very complimentary about the home. One relative told us, “When I’m walking through the home everyone looks happy, I feel the staff are there for their love of the residents, it’s not just a job to them.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were engaged and involved in the service and supported by the registered manager. People, their relatives and staff gave consistently positive feedback about the registered manager. Staff told us they were proud to work at the home.
The provider had implemented systems and processes to improve the oversight at the service. More time was required to provide assurance that recent changes to systems were effective and fully embedded.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was inadequate, published 18 January 2023. Another inspection took place on 6 February 2023, published 21 April 2023. This inspection was not rated.
At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
This service has been in Special Measures since the inspection in November 2022, report published 18 January 2023. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection.
The overall rating for the service has changed from inadequate to good based on the findings of this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.