17 October 2019
During a routine inspection
Pure Homecare is a domiciliary care service providing personal care to 34 people aged 18 and over at the time of the inspection.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The service was committed to providing exceptional person-centred care. People spoke highly of the support provided by care staff. Staff went above and beyond to ensure people led enriched lives and received individualised care and support. The management team were fully committed to continuous professional development of staff. Staff were recruited and trained with consideration of people’s diverse cultural and communication needs.
People, their families and staff worked collaboratively to develop detailed support plans that reflected the wishes and preferences of the person using the service. Advanced online computer systems were in place to update support plans in ‘real time’ as required. People and their families had access to online computer systems that allowed them to review all aspects of the care provided, including detailed records of tasks completed during care calls, carer profiles, medications, care planning documents and risk assessments.
Staff training was developed in partnership with people, their families and other professionals. Client-specific training was developed for people with multiple medical or psychological conditions, learning disabilities or a combination of conditions. People, their families, professionals and staff caring for the person all attended the training together. This ensured that everyone involved understood the needs of the person and their preferred way of receiving support. People, their relatives and staff told us they found this bespoke training informative and said it accurately reflected the individual receiving support.
The service employed a nurse to enable work with people with complex medical conditions. The nurse had clinical oversight of people’s cases, provided practical training and supervision for staff providing their care and helped to develop training packages for the service.
People told us they felt safe using the service. People felt the management team at the service was approachable and would respond to any issues or concerns raised. People told us the staff were well-trained to perform the assigned tasks. People appreciated having consistency of staff and described having good relationships with their care staff. People described their care staff as ‘gentle,’ ‘respectful,’ and ‘polite.’
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 19 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.