About the service St Lucy Lodge is a residential care home providing 24 hour support and personal care to five people living with a mental health diagnosis. The service can support up to five people.
People’s experience of using this service and what we found
People told us they were kept safe at the service and their relatives agreed. People were protected from the risks of abuse and staff knew how to report concerns. People received their medicines in a safe manner.
People had effective risk assessments to reduce risks associated with their healthcare needs. People were supported to take positive risks to ensure they lived a non-restrictive life.
People were supported by staff who had received relevant training and were supported by management. People chose what they ate and drank each day and were encouraged to have a balanced diet. People were able to make their own choices and staff supported people to do this daily.
People were supported by kind and caring staff who enjoyed working with them. People’s privacy and dignity was respected. People were not discriminated against and staff understood to treat people as individuals.
Care plans were personalised and contained people’s preferences. People were supported to attend activities of their choice and to practice their religion if they wished. We have made a recommendation about planning and recording people’s end of life care wishes.
People liked the management of the service and felt able to approach them at any time. The service had systems in place to monitor the quality of care provided and engaged with people using the service, staff and health professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 7 January 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.