We carried out an announced inspection at Greet Medical Practice on 27 July 2021. Overall, the practice is rated as Good.
Safe - Good
Effective - Good
Caring – Good (carried over from previous inspection)
Responsive – Good (carried over from previous inspection)
Well-led – Good
Following our previous inspection on 21 October 2021 the practice was rated as good for providing effective, caring and responsive services. However, it was rated as requires improvement for providing safe and well-led services and therefore, rated requires improvement overall.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Greet Medical Practice on our website at www.cqc.org.uk
Why we carried out this inspection
This inspection was a focused follow-up inspection to follow up on:
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Safe, effective and well-led
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The breaches previously identified
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We carried forward ratings for caring and responsive from previous inspections as the information we held did not indicate any change to ratings.
How we carried out the inspection
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
This included:
- Conducting staff interviews using video conferencing
- Completing clinical searches on the practice’s patient records system and discussing findings with the provider
- Reviewing patient records to identify issues and clarify actions taken by the provider
- Requesting evidence from the provider
- A short site visit
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as Good overall good for all population groups.
We found that:
- The practice had improved in the areas identified in our previous inspection in October 2019 to provide care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs. The practice was aware some areas needed further improvement including uptake rates for cervical cytology and childhood immunisation. The practice was able to demonstrate that improvements were being achieved.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care. The leadership team were aware of the challenges and risks and were addressing them. For example, the practice was able to demonstrate how they met challenges to meet the access needs of patients. The latest national patient survey results showed improvement in patient satisfaction to access to appointments.
Whilst we found no breaches of regulations, the provider should:
- Continue to improve cervical cytology and childhood immunisation uptake rates.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care