The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - Stafford Park 1 - Telford Also known as mydentist

Suite 2, Hollingswood Court, Stafford Park, Telford, Shropshire, TF3 3DE

Provided and run by:
Whitecross Dental Care Limited

All Inspections

28 February 2020

During a routine inspection

We carried out this announced inspection on 28 February 2020 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

Background

Mydentist - Stafford Park 1 – Telford is in Telford in Shropshire, it provides NHS and private dental treatment to adults and children.

There is level access into the practice for people who use wheelchairs and those with pushchairs. The practice has a small on-site car park, or there are car parking spaces, including dedicated parking for people with disabilities available near the practice.

The dental team includes six dentists, two hygiene therapists, five dental nurses, including two trainee dental nurses, three receptionists and the practice manager. The practice has six treatment rooms, all of which are located on the ground floor. The practice has centralised decontamination facilities.

The practice is owned by a company and as a condition of registration must have a person registered with the CQC as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. At the time of inspection there was no registered manager in post as required as a condition of registration. A registered manager is legally responsible for the delivery of services for which the practice is registered. The practice manager had applied to be the registered manager and was waiting for an interview date from the Care Quality Commission to complete the process.

On the day of inspection, we collected 43 CQC comment cards filled in by patients. Feedback received about the practice was positive.

During the inspection we spoke with three dentists, two dental nurses including the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open: Monday to Friday: from 9am to 5.30pm.

Our key findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • Improvements were needed in relation to staff knowledge and understanding of sepsis.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system took account of patients’ needs.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had information governance arrangements.

There were areas where the provider could make improvements. They should:

  • Take action to ensure all staff are aware of the risks related to sepsis, including recognition of the signs and symptoms, and know how to respond accordingly.
  • Take action to ensure the clinicians take into account the guidance provided by the Faculty of General Dental Practice when completing dental care records. Particularly in respect of the British Society of Periodontology’s classification for periodontal diseases.

2 February 2016

During a routine inspection

Background

Whitecross Dental Care is a mixed dental practice providing mainly NHS and some private treatment for both adults and children. The practice is situated in a converted commercial property. The practice had six dental treatment rooms and a separate decontamination room for cleaning, sterilising and packing dental instruments. The dental treatment rooms are all situated on the ground floor.

The practice is open 9:00am to 5:30pm Monday to Friday. The practice has four dentists who are supported by 4 dental nurses and a receptionist. The practice also has a dental hygienist who works part-time.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Before the inspection we sent Care Quality Commission (CQC) comment cards to the practice for patients to complete to tell us about their experience of the practice. We received feedback from patients. These provided a completely positive view of the services the practice provides. Patients commented that the quality of care was very good and staff were very helpful and caring

Our key findings were:

  • The practice benefitted from a stable staff base and an empowered practice manager.
  • Staff we spoke to felt supported by the practice manager and were committed to providing a quality service to their patients.
  • Staff had been trained to handle emergencies and appropriate medicines and life-saving equipment was readily available in accordance with current guidelines.
  • The practice was visibly clean and well maintained.
  • Infection control procedures were robust and the practice followed published guidance.
  • The practice had a dedicated safeguarding lead with effective safeguarding processes in place for safeguarding adults and children living in vulnerable circumstances.
  • The service was aware of the needs of the local population and took those these into account in how the practice was run.
  • Patients could access treatment and urgent and emergency care when required.
  • Staff reported incidents and kept records of these which the practice used for shared learning.
  • Staff recruitment files were well organised and complete.
  • Staff had received training appropriate to their roles and were supported in their continued professional development (CPD).
  • Information from five completed Care Quality Commission (CQC) comment cards and sought the views of a further 15 patients on the day of our visit, this gave us a positive picture of a friendly, professional service.
  • The practice had a rolling programme of clinical and non-clinical audit in place.

21 November 2012

During a routine inspection

We spoke with five people who used the service, two dentists, three dental nurses, a receptionist, compliance manager and the acting manager. People who used the service told us they had confidence in the dentists. They told us their treatment options were discussed with them and they were satisfied with care and attention they received.

People told us they were treated with respect and their privacy and dignity was maintained. They said they received a copy of their treatment plan and were made aware of the costs of their treatment. Staff were trained to deal with a medical emergency.

People received their treatment in a clean, hygienic environment. The practice had arrangements in place for the safe management of infection control to reduce the risk of cross infection.

People considered staff were friendly and competent. One person said, 'My dentist is superb'. We saw staff had attended training to meet the requirement of their professional registration.

Most of the people we spoke with were aware the practice had a complaints procedure in place. They told us they had not felt the need to complain but were confident any concerns raised would be addressed.