We decided to undertake an inspection of this service on 2 September 2019. This inspection looked at the following key questions; are services effective and are services well-led.
The practice was previously inspected in August 2016 and was rated as good overall.
Our judgement of the quality of care at this service is based on a combination of what we found when we inspected, information from our ongoing monitoring of data about services and information from the provider, patients, the public and other organisations.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- Patients received effective care and treatment that met their needs.
- Systems and processes underpinned patients safe care and treatment and protected them from avoidable harm.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care but some systems needed to be reviewed.
Whilst we found no breaches of regulations, the provider should:
- Review and improve systems and processes to ensure good governance in accordance with the fundamental standards of care.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care