Updated 16 January 2019
St Neots Surgery is situated in the city of Plymouth. The practice is comprised of one site. The address of the practice is 1 North Prospect Road Milehouse Plymouth Devon PL2 3HY
We visited this site during our inspection. The practice provides a service to approximately 11,500 patients of a diverse age group this is an increase of 1,500 patients since our last inspection due to patients registering with them following the closure of GP practices in the surrounding area. The Practice offers the following regulated activities:
Treatment of disease, disorder or injury
Diagnostic and screening procedures
Maternity and midwifery services and
Surgical procedures
Family planning
The deprivation decile rating for this area is two (with one being the most deprived and 10 being the least deprived). The 2011 census data showed that 97% of the local population identified themselves as being White British. The mix of male and female patients were equal.
There is a team of six GP partners three female and three males and one salaried GP. The GP team were supported by two practice managers, two nurse practitioners, two practice nurses, one advanced health care assistant, three healthcare assistants and additional administration staff.
The St Neots Surgery is an approved training practice for medical students
Patients using the practice also have access to health visitors, counsellors, carer support workers, district nurses and midwives and other health care professionals who visit the practice regularly.
The premises are open from 8.30-6pm on Mondays to Fridays with an hours’ closure between 1pm and 2pm. Extended hours are offered on a Monday evening between 6.30pm and 7.30pm and between 8am and 10.30am on alternate Saturday mornings. Outside of these times patients are directed to contact the out of hour’s service and the NHS 111 number. This is in line with local contract arrangements.
The practice offers a range of appointment types including face to face same day triage appointments, face to face routine appointments and advance appointments (two weeks in advance) as well as online services such as e consultations, access to records, online appointments and repeat prescription requests.