8 August 2013
During a routine inspection
Communication with people was varied to meet their specific needs and care support workers had received training in Makaton, a specialist technique using hand signs, pictures, watching body language and recognising verbal sounds.
One relative we spoke with told us that the service was: 'Just wonderful. We are so happy about the difference it has made to [their family member's] life and ours. It's fantastic and we would recommend it to anyone'. Another relative we spoke with told us they [the relatives]:'Can pop in anytime and were confident that they would see good care'.
The service had effective systems in place which ensured the quality of care provided to people was of a high standard. One relative we spoke with told us that the service was open to consultation and considered the care needs of people intelligently, and that staff spoke to the family about any queries they had about their care and support needs when required.
The support plans were comprehensive and provided detailed information to keep the person and the care support worker safe.