Pranam Care Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received personalised care which met their needs and reflected their preferences. People's individual cultural, religious and other diverse needs were respected and planned for. People were supported to access activities within the community, including attending places of worship. We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they received care which met their needs and reflected their preferences.

Staff explained they knew and understood people's needs. They had undertaken training about providing personalised care and support.

People were supported in a personalised way. They were given information to help them make choices.

People felt their care was coordinated. They explained they were able to access health and social care services outside the home and had the information they needed about these.

External professionals told us they worked well with staff. They said they were good at sharing information and finding out about a range of services for people.

Staff explained they worked with external professionals. They made timely referrals when people's health changed. Staff also told us how they supported people to visit places of interest for leisure and to help celebrate their culture and religion.

The provider had links with local community groups. They organised for external social activity volunteers to visit the service and work with people. They also had links with various religious groups. They supported these religious groups to visit the service as well as enabling people to access worship in the community.

People told us they had information about their care and support as well as the service.

Staff explained how they shared information about different events.

There were posters of information on display for people to help them know what was happening. To make choices and to understand about the service. People were provided with guides about the home and information about key procedures, such as making a complaint.

People told us they felt valued and listened to. They knew who the registered manager was and felt able to speak with them.

Staff told us they met with people each month to review their care and listen to their views about this.

There were meetings for people who lived at the home to discuss the service as a group. There were also processes for people to discuss their individual care with senior staff and to request changes. The provider asked people to complete satisfaction surveys about their experiences.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People came from a range of different backgrounds, cultures and had different religions. There were no restrictions on the services they could access, and staff supported them with this. People explained they were able to pray and celebrate their religion. There were also different cultural menus available for people to chose from. Staff spoke different languages and shared cultural backgrounds with people. They provided sensitive care and support which met people's needs.

The registered manager explained they had supported people to visit churches, mosques and gurdwaras. They had also purchased religious texts and prayer mats to support people to worship at home.

People were supported with a range of outings to places of interest and to attend dementia cafés. The provider worked with other agencies to find out about how to cater for and meet different needs. There were procedures regarding equality and diversity and the staff were supported to understand these and to treat people equally. People's diverse needs were recorded in care plans, and these included specific requirements they had.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.