14 January 2014
During a routine inspection
The provider, The Lifeline project employed a range of health and social care professionals who provided the assessment and treatment of people who used the service. The staff we spoke with made positive comments about the service provided at Lifeline Sunderland and the support they received to carry out their roles. The service had effective ways of checking and monitoring the quality of its service which included the views of people who used it. People told us they were confident their information was stored securely. One person said, "My privacy is paramount to the staff here. I know that they will keep all of my information confidential."