17 June 2013
During a routine inspection
As part of their NHS contract the service provides mobile dental services to villages in the area surrounding Winchester. The practice had two mobile dental units (MDUs); one providing dental examinations and the other providing the full range of dental treatment. The practice also had a number of appointments reserved each day for dental emergencies which are referred to them from the dental helpline. This meant that the practice was able to meet the treatment needs of their patients and provide emergency care for people in Winchester and the surrounding villages.
We saw that at this practice there were effective systems in place to reduce the risk and spread of infection. Staff explained accurately the processes and procedures in place to decontaminate instruments.
The practice regularly sought feedback from their patients. Following each appointment the service emailed their patient to ask them for feedback on their patient experience. This meant that any issues could be addressed promptly.