24 July 2013
During a routine inspection
Patients we spoke with said " Yes I am very happy. Have no concerns about the quality of care". One patient told us 'I have been coming here for years, I am very happy. He is a good dentist. I would not go anywhere else". Another commented 'I cannot praise them highly enough. Staff are very good'.
Although the practice was clean there were no records to show that a risk assessment was in place to help ensure and maintain good standards of hygiene as required by the Health Technical Memoranda 01-05: Decontamination in primary dental care practices (HTM 01-05).
We found that the staff had systems in place to ensure that they kept up with required training subjects. The practice enabled patients to give feedback following a consultation at the reception desk. Regular patient satisfaction surveys had been carried out to gain feedback for the practice.