15 July 2013
During a routine inspection
Most people living at Milligan Road had limited communication and were unable to answer direct questions about some of the essential standards we reviewed. We observed people and their interactions with each other and with staff. We saw staff communicate with people in their preferred way and this was different for each individual. We saw staff knew people well and would look at people who use services body gestures/movements to understand their needs. We found the provider monitored the quality of the service and had undertaken a review of the quality of the care treatment and support the service provides and its outcomes. We saw the current staff training programme was extensive and staff were provided a range of training that was based on the needs of people using the service.