15 March 2013
During a routine inspection
People told us that they were happy with the care and treatment that they received. One person told us that the staff were, "Always very helpful." Another said that the service was, "Very good."
People told us that the dentists had explained what treatments were available and that they had therefore made informed decisions about the treatment they chose to receive. People confirmed that they had been given information about fees for treatments before treatment had begun.
We saw that people received their treatment in a clean, hygienic environment. The dental practice had arrangements in place for the management of infection control. Staff were confident procedures were effective to ensure people were not placed at risk of cross infection.
People were very complimentary about the staff who worked at the dental practice. They considered staff were competent to safely and effectively carry out their work. One person commented, 'The dentist and nurses are brilliant, I can't praise them enough.'
Information was available should people want to make a complaint. People said they had not had the cause to complain but were confident any concerns raised would be listened to and addressed.