Updated 13 September 2023
We undertook a follow up focused inspection of Key Dental practice on 29 August 2023. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental advisor.
We had previously undertaken a comprehensive inspection of Key Dental Practice on 18 May 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Key dental practice on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection, we asked:
- Is it well-led?
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 18 May 2023.
Background
Key Dental Practice is in Willenhall and provides NHS and private dental care and treatment for adults and children.
There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with specific needs.
The dental team includes 3 dentists, 1 foundation dentist, 9 dental nurses (including 4 trainee nurses), 1 practice manager and 2 receptionists. The practice has 3 treatment rooms.
During the inspection we spoke with 1 dentist, 1 dental nurse, 1 receptionist and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
Monday to Thursday from 9am to 6pm (Closed for lunch from 1pm to 2pm).
Friday from 9am to 4.30pm (Closed for lunch from 1pm to 2pm).
Saturday from 9am to 1pm.
There were areas where the provider could make improvements. They should.
- Implement an effective system of checks of medical emergency equipment and medicines taking into account the guidelines issued by the Resuscitation Council (UK).
- Improve the security of NHS prescription pads in the practice.
- Take action to ensure audits of radiography, infection prevention and control and record keeping accurately reflect clinical practice and where appropriate, audits have documented learning points and the resulting improvements can be demonstrated.