About the serviceYorkshire Rose Community Care Limited provides care and support for people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was supporting 27 people with their personal care and support needs.
People's experience of using this service and what we found
People told us they were very happy with the support they received. One person said, "They are wonderful, I am very happy." Relatives were also extremely happy with the service provided to their family member. Their comments included, “When we started using the service we were thrilled to bits and we’ve never looked back. They are consistent, I have no concerns, they are excellent,” and “We were recommended to this service by others. The staff are a good bunch, we have regular care workers that we know and trust.”
People's medicines were overall, managed safely. However, we identified some potential risks with the management of medicines. Action was taken at the time of our inspection to ensure medicines were managed safely.
Prior to staff being recruited, the management team carried out checks to check out their suitability for the role. This included, satisfactory references and background checks with the Disclosure and Barring Service (DBS). However, not all gaps in employment had been checked. We discussed this with the management team who rectified this on the day of the inspection.
There were enough staff to meet people's needs and staff received continuous support and supervision from their line manager. Staff used gloves and aprons when these were needed to protect people from the risk of infection. People were protected from abuse and there were risk assessments in place which showed specific areas of risk, and the measures put in place to minimise those risks.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People who used the service spoke very positively of the caring approach from care workers. Care workers were familiar with people's preferences and needs. Care workers were committed to promoting people's privacy, dignity and independence and supporting them to make choices.
Audits and checks were used to drive improvements to the service people received. People and their relatives were asked for their views about the care and support the service offered. Staff felt well supported and listened to. There was a positive, open and supportive culture at the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
The last rating for this service was good (published 19 May 2017).
Why we inspected:
This was a planned inspection based on the previous rating.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.