The Care Quality Commission
  • Doctor
  • Independent doctor

Canova Medical

Overall: Good read more about inspection ratings

36A Alderley Road, Wilmslow, Cheshire, SK9 1JX (01625) 529942

Provided and run by:
Canova Medical Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Canova Medical on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Canova Medical, you can give feedback on this service.

26 January 2023

During a routine inspection

This service is rated as Good overall. (Previous inspection May 2018 where the provider was compliant, but not rated).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

Canova Medical is a private clinic specialising in cosmetic and orthopaedic surgery related consultations, treatment and surgery based in Wilmslow, Cheshire.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Canova Medical provides a range of non-surgical cosmetic services which are not within CQC scope of registration. Therefore, we do not inspect or report on these services. Canova Medical was registered in respect of the provision of treatment of disease, disorder or injury and surgical procedures. This includes, blepharoplasty and labiaplasty carried out onsite using local anaesthesia.

A registered manager is in place. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are

‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We carried out an announced comprehensive inspection at Canova Medical as part of our inspection programme. At the time of the inspection there were no patients attending or receiving regulated services and we were unable to ask them about the service.

Our key findings were:

The service provided care in a way that kept patients safe and protected them from avoidable harm.

  • Patients received effective care and treatment that met their needs.
  • Risk assessments had been completed to assure the provider of the safety of the premises.
  • The clinician received appropriate training to carry out their roles.
  • There was an open and transparent approach to safety and an effective system in place for reporting and recording incidents.
  • The clinician maintained the necessary skills and competence to support the needs of patients.
  • The clinician was up to date with current guidelines.
  • The clinician was aware of, and complied with, the requirements of the Duty of Candour.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

To Be Confirmed

During a routine inspection

We carried out an announced comprehensive inspection at Canova Medical on 23 May 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?.

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

Background Information

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Canova Medical provides cosmetic surgery consultations, pre-operative assessments and post-operative treatments.

Our key findings were:

  • The service had systems in place to keep people safe and safeguarded from abuse.
  • Staff understood their responsibilities to raise concerns and report incidents.
  • There were systems in place to reduce risks to patient safety. For example, infection control practices were carried out and there were regular checks on the environment and on equipment used.
  • Clinical staff assessed patients’ needs and delivered care in line with good practice guidance.
  • People who used the service were given information to make an informed decision about their care and treatment.
  • Appropriate medical assessments were carried out and detailed records of the outcome of these were maintained.
  • An induction programme was in place and staff received specific induction training prior to treating patients.
  • Staff had access to standard operating procedures and policies.
  • The provider encouraged and acted upon feedback from people who used the service. Survey information we reviewed showed that people who used the service had given positive feedback about their experience. Feedback we received from people who used the service was positive.
  • Information about how to complain was available.
  • The provider had a clear vision to provide a safe, good quality service.
  • There were systems in place to check on the quality of the service.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

14 May 2013

During an inspection looking at part of the service

During our last inspection in December 2012, we found that one of the three staff recruitment files reviewed did not contain all the information required. We revisited the service to review whether staff recruitment records had improved and found that improvements had been made. We saw there were effective recruitment and selection processes in place.

13 December 2012

During a routine inspection

We completed an unannounced inspection visit on 13 December 2012, to Canova Medical. We met and spoke with the registered manager during the course of our inspection, however on the day of the visit there were no patients at the clinic. Therefore following the visit as part of the inspection we spoke to people who used the service about the care and support they received.

One person said: "My care was absolutely perfect for me." They also told us they had opportunities to discuss the treatment had time to consider whether or not to go ahead and they were informed of any risks before they consented. One person told us: "The consultant was fantastic, I was treated with dignity and my views, concerns and fears were listened to and allayed." They also said: "I was treated as if I was their only patient and yet I knew there were others who where having surgery on the same day."

The people we spoke with told us they had no concerns they wished to raise. One person said: "I received good care before and after surgery. I had support from the nurse and the consultant and they were very helpful, in fact exceptional, I have no complaints.'

We found that in two of the three staff records reviewed appropriate recruitment checks had taken place however in one staff files we found that appropriate checks had not taken place. This meant that Canova Medical could not always ensure that people were cared for, or supported by, suitably qualified, skilled and experienced staff.

29 November 2011

During a routine inspection

People told us they had been provided with full details about the clinic to include where and when treatment would take place. They felt they were treated with dignity and their privacy was maintained at al times.

People told us that at the initial visit they were consulted about what treatment they required. They said that they were required to give full medical details prior to any cosmetic surgery being carried out.

After that they were given detailed information about any risks or side effects they may experience if surgery was undertaken.

People said they had researched various cosmetic surgery clinics and felt that Canova Medical are very ethical in their practices. People said they feel the clinic provide safe effective personalised treatment.

People told us they were delighted with the services provided. They said that follow up visits and telephone consultations enabled them to discuss outcomes with positive effect.