28 January 2014
During a routine inspection
One patient said, 'I wouldn't go anywhere else, they have always been excellent". Another patient said, "They are absolutely brilliant. They have all the time in the world for you, I feel very happy with the care I have received there.'
We found that the practice provided clear information for patients to make informed choices about their care. We found that the practice had clear procedures to ensure that patient's safety and welfare were protected.
We found that the practice took infection control seriously. We also found that staff had been trained to identify signs of abuse and understood the procedures to follow where they suspected abuse may have occurred.
We found that the practice had procedures in place to monitor and ensure that the quality of the service that patients were receiving was of a good standard.