Fillybrook House Dental Practice

We looked at the paper records for three people who used the practice to see how their care and treatment was provided and managed. We talked with staff who were able to discuss people's care and treatment needs.

We saw that people who used the service were involved in planning their treatment through consultation with the dentist. People were informed of the treatment plan and had agreed to it.

We spoke with five people who were at the practice at the time of this inspection. They all told us of their satisfaction with the care and treatment that they received. One person said: 'We have used this practice for many years now and have always found it to be very satisfactory. The dentist and the practice manager are always friendly and polite. Nothing seems too much trouble for them'.

We saw that the practice maintained high standards of hygiene and infection control practices.

We saw that staff continually updated and refreshed their knowledge to ensure they had the necessary skills to undertake their role.

We found that there were systems in place for monitoring and checking the service being delivered, this ensured a quality and safe service was provided.