- Care home
Willows Lodge Care Home
Report from 15 July 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 18 July 2023 to 01 August 2024. Willows Lodge Care Home provides accommodation, personal care and nursing care for up to 70 older people, people living with dementia and those who require nursing and palliative care. The service consists of 3 units: Poppy Unit for people living with dementia, Buttercup Unit for people who require nursing and palliative care and Rose Unit for people who require residential care. At the time of the assessment there were 69 people living at the service. We assessed 15 quality statements across safe, effective and well-led key questions key questions and have combined the scores for these areas with scores from the last inspection. We found 4 breaches of the legal regulations in relation to safeguarding, safe care and treatment, safe and effective staffing and governance. Information relating to people’s individual risks was not always recorded, up-to-date or did not provided enough detail as to how identified risks should be managed and mitigated. Care plans did not contain enough information on to ensure staff knew how to deliver appropriate person-centred care. Governance systems and audits were not effective in identifying or addressing areas for improvements.
People's experience of this service
Suitable arrangements were not in place to ensure all staff employed were safely recruited or received a robust induction. The registered managers governance arrangements did not always provide assurance the service was well led. Quality assurance systems were not robust and had not identified the shortfalls we found during our assessment. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had a good understanding of people's preference of care, staff promoted people's independence. People told us they were happy living at the service. People told us they got on well with staff and staff knew how to support them.