26 March 2013
During a routine inspection
Another person said, 'I think they do a great job and help relax me when I come for treatment.'
People we spoke with said that the practice and surgeries were clean and hygienic. They said they were always 'Immaculate.'
Staff told us people received good care and treatment, and their needs were appropriately met. They said good systems were in place to make sure people's privacy, dignity, and confidentially were maintained, and gave examples of how they did this.
We saw staff treating people with respect, being polite, helpful, flexible and courteous. We spoke with six members of staff, this included, dentists, the registered manager, dental nurses and the dental nurse receptionist, who were all able to explain and give examples of how they respect people's dignity, privacy and confidentiality.
People who used the service said they could talk to the dentist, practice manager or other dental staff if they had any concerns and were confident that they would listen and deal with their concern appropriately. Everyone we spoke with said they did not have any concerns or complaints about the practice