The Care Quality Commission
  • Dentist
  • Dentist

The Lodge Dental Suite - Cheshunt

Albury Ride, Cheshunt, Hertfordshire, EN8 8XE (01992) 643388

Provided and run by:
Ms. Melisha Govender

All Inspections

During an assessment under our new approach

We carried out this on-site, announced assessment on 6 August 2024. We found the practice had met regulations. The practice had systems to manage risks and the recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance, and they were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The Lodge Dental Suite - Cheshunt is in Cheshunt, Hertfordshire and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included the principal dentist, an associate dentist, a visiting implantologist, 1 dental nurse, 1 trainee dental nurse, 2 dental hygienists, 1 receptionist and a practice manager. The practice had 1 treatment room. During the assessment we spoke with the principal dentist, 1 dental nurse and the practice manager.

16 July 2013

During a routine inspection

People's privacy and dignity was respected. The premises were equipped to meet the needs of people who had mobility difficulties and so promoted their independence.

People told us they were given good information and explanations about their treatment options by the dentist. One person told us, "The dentist explained the treatment and the cost and I had a choice. They showed me everything on the screen so that I got the picture."

People experienced care and treatment that met their needs. Two people we spoke with told us they were satisfied with the treatment they received. One person said, 'The treatment has been very good and I have been satisfied.' We saw that people's records contained an up to date medical history so that staff had the information they needed about the person to ensure their safety and wellbeing.

We found that people were cared for in a clean, hygienic environment with effective procedures in place to reduce the risk and spread of infection.

People spoke positively about all the staff and described the dentist as 'very gentle'.

There was an effective complaints system in place. People felt able to express their views about the service and were confident they would be listened to. One person said, 'You would not worry about saying how you feel. They are approachable and not a bit intimidating.'