- Dentist
High Street Dental Care
Report from 14 June 2024 assessment
Contents
Judgements
Our view of the service
We carried out this onsite, announced assessment on 13 November 2024 We found the practice had not met all regulations. Recruitment procedures did not always reflect current legislation. Processes to ensure effective leadership and a culture of continuous improvement were not established. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. Systems to manage risks were not always effective or reflective of procedures at the service. This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The service provides surgical and non-surgical cosmetic treatments, some of which are not in-scope such as certain facial aesthetics procedures. The practice is in Buxton, Derbyshire and provides NHS and private dental care and treatment for adults and children. The practice was accessed via stairs so was not accessible for people in wheelchairs or those with reduced mobility. Public car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 3 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses, 2 receptionists and the practice manager. The provider was not complying with 1 regulation. Full details of the regulation the provider was not meeting are within the quality statement section of the report. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 12 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, ‘Great staff, treat you with care and kindness. Cannot wish for anything better’, ‘Caring, attentive & quality service’, ‘Excellent service all round. (Clinician) is a wonderful dentist, he also cares for all my children's dental needs’ and ‘The receptionists are wonderful’. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. While the people we spoke to expressed that they were generally happy with their care, our assessment found there were regulations that were not met.