Updated 7 March 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
My Medyck Dental and Medical Centre is registered with the Care Quality Commission to provide diagnostic and screening procedures and treatment of disease, disorder or injury (TDDI).
My Medyck Dental and Medical Centre provides primary healthcare services primarily for the East European community living in the West/ North West London area. The service offers private consultations with a Cardiologist, GP, Paediatrician, Psychiatrist and a Urologist.
The service sees both children and adults.
The service is in a rented private building on the ground floor. The service has access to a waiting area and private consultation rooms. At the time of our inspection the clinic staff present comprised of the provider who is the owner of the business, a GP, an assistant practice manager and front office administrative staff. Administrative staff including the assistant practice manager are responsible for both the medical and dental service. We were told that the service also employs call centre staff working from Poland to assist with administrative duties.
The clinics opening times are from 9am- 8pm Monday – Saturday and 9am-6pm on Sundays. Late evening appointments are available from 8am-9pm on Saturdays.
When the clinic is closed all calls were directed to the owner of the business who forwarded clinical queries to the appropriate clinical staff.
The cost of the service for patients is advertised on the clinics website and leaflets at the practice.
The owner of the service is the CQC registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.