We carried out a review of the data available to us about Woodstock House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Woodstock House, you can give feedback on this service.
Woodstock House is a care home providing accommodation and support for people with mental health needs, including autistic people and people with a learning disability. At the time of the inspection nine people were living there. The maximum number of people the service is registered to accommodate is nine.
Woodstock House is one adapted building situated in the centre of Salisbury and provides easy access to local facilities. There is a communal living and dining area and a conservatory with access to the garden. People at the service were supported to develop independent living skills. The goal is for people to move onto more independent living.
People’s experience of using this service and what we found
People told us they felt safe. People were encouraged to be as independent as possible and staff spoke proudly of people’s achievements. There were enough numbers of staff to meet people’s needs. Staff had received safeguarding training and knew how to act on any concerns to protect people from abuse.
We were assured that people were protected by the prevention and control of infection.
The service was well-led. The management team provided clear leadership and was committed to providing high quality care. Staff felt valued and well supported. Health care professionals spoke highly of the model of care provided by the service. Effect systems were in place to monitor the quality and safety of the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were supported to maximise their independence and their ability to manage aspects of their own lives. People had regular access to others who were important to them, two people said they were able to have their family pet visit and stay with them. People were treated as individuals and supported to reach their goals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 30 May 2018).
Why we inspected
This was a planned inspection based on the previous rating. This report only covers our findings in relation to the key questions of Safe and well-led.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service hasn’t changed from good. This is based on the findings at this inspection.
You can read the report from our last inspection, by selecting the ‘all reports’ link for Woodstock House on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Woodstock House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Woodstock House is a residential care home for eight people with mental health needs. The home is situated in the centre of Salisbury and provides easy access to local facilities. There are three floors with the first and second floor having access via stairs. There is a communal living and dining area and a conservatory on the ground floor. At the time of our inspection seven people were living at the home.
The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were protected from avoidable harm as staff understood how to recognise signs of abuse and the actions needed if abuse was suspected. There were enough staff to provide safe care and recruitment checks had ensured they were suitable to work with vulnerable adults. When people were at risk of self-harm or displaying unacceptable behaviour staff understood the actions needed to minimise avoidable harm to themselves and others. The service was responsive when things went wrong and reviewed practices in a timely manner. Medicines were administered and managed safely by trained staff.
People had been involved in assessments of their care needs and had their choices and wishes respected including regular access to healthcare services. Professionals spoke positively about the service. People’s care was provided by staff who had received an induction and on-going training that enabled them to carry out their role effectively. People were also encouraged to attend training with staff. People had their eating and drinking needs understood and met. Opportunities to work in partnership with other organisations took place to ensure positive outcomes for people using the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People, professionals and their families described the staff as caring, kind and friendly and the atmosphere of the home as homely. People were able to express their views about their care and felt in control of their day to day lives. People had their dignity and privacy respected. Independence was promoted to empower people to live meaningful and fulfilling lives.
People had their care needs met by staff who were knowledgeable about how they were able to communicate their needs, their life histories and the people important to them. A complaints process was in place and people felt they would be listened to and actions taken if they raised concerns. People’s end of life wishes were known where this had been identified by them as a goal. These included their individual spiritual and cultural wishes. People were actively supported to access their community and attend activities, voluntary work and college courses of their choice.
The service had an open and positive culture that encouraged involvement of people, their families, staff and other professional organisations. Leadership was visible and promoted teamwork. Staff, people and professionals spoke positively about the management and had a clear understanding of their roles and responsibilities. Audits and quality assurance processes were effective in driving service improvements. The service understood their legal responsibilities for reporting and sharing information with other services.