Bradbury Gardens

Updated 27 July 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 25 May and 5 June 2017 and was unannounced. One inspector carried out the inspection. We spoke with the registered manager, deputy managers, five people using the service and six members of staff. In addition we reviewed records for four people using the service, toured the premises and examined records relating to staff recruitment and training and the management of the service. Following the inspection visit we spoke with two relatives of people using the service on the telephone. Three other relatives provided us with written comments about the service.

Before the inspection we reviewed information we have about the service including notifications. A notification is a report about important events which the service is required to send us by law. Before the inspection, we did not ask the registered provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We gathered this information during our inspection.

Updated 27 July 2017

The inspection took place on the 25 May and 5 June 2017 and was unannounced. This was the first inspection of the service.

Bradbury Gardens is a care home operated by the National Star Foundation and is closely linked with the National Star College. At the time of our inspection visit 25 people were staying at the service made up of six residents and nineteen college students.

We heard positive comments about the service such as “Bradbury Gardens is a good place to live” and “a happy, safe, caring home”.

Bradbury Gardens had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff and management understood how to protect people from harm and abuse. Risks to people's safety were identified, assessed and appropriate action taken. People were supported by sufficient staff who had been recruited using thorough checks. People's medicines were safely managed.

People were supported by staff who had training and support to maintain their skills and knowledge to meet their needs. People's rights were protected by the correct use of the Mental Capacity Act (MCA) 2005. People's health and well-being was actively promoted.

People received support from caring staff who respected their privacy, dignity and treated them with respect. The importance of people maintaining and developing their independence was understood and equipping people with important life skills was a priority.

People received personalised support that enabled them to pursue their interests at the home and in the community. There were arrangements in place for people to raise concerns about the service.

The service was led by a visible management presence who through continual review aimed to improve the service provided to people.