15 February 2013
During a routine inspection
One patient told us it was: "Fantastic - first rate" and another said: "The staff are more that helpful". All three patients felt they were treated with kindness and understanding. They also felt the practice was clean and comfortable. One patient said "I would never have a tooth taken out anywhere else". From the letter left by the patient who could not attend, it was stated that the whole team were "Genuinely caring, considerate, kind and immediately put me at ease".
We found that the patients had total trust in the clinician and staff and that they were being treated in a well organised practice.
We saw that patients were listened to in all areas of their clinical needs and that the staff were very supportive and understanding. Staff received appropriate professional development
The practice was clean and there were effective systems in place to reduce the risk and spread of infection.
Records were accurate, fit for purpose and kept securely.