21 November 2013
During a routine inspection
People who use the service were given appropriate information regarding their care or treatment. The provider had a website which informed people of the range and costs of dental treatments on offer and this information was displayed in large print in the waiting area of the practice.
There were arrangements to refer people onto specialists and follow-up appointments were arranged with people within set timeframes determined by their oral health needs.
There were systems in place to reduce the risk and spread of infection. The practice appeared clean and well maintained on the day of the inspection. There was an infection control policy and an infection control lead who was responsible for ensuring that all protocols were followed.
Staff received appropriate professional development. We were told that staff received formal appraisals. We saw two staff members completed appraisal forms. Their performance, training needs and objectives had been discussed.