Updated 3 April 2019
The inspection:
• We carried out our inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. Our inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
• Our inspection was completed by an adult social care inspector.
Service and service type:
• This service is a residential care provider. It provides personal care and accommodation to younger and older adults living with a learning disability and/or autism.
• The service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection, a manager was registered with us.
Notice of inspection:
• Our inspection was announced.
• We gave the service 48 hours' notice of the inspection visit because it is a small service and we needed to ensure people would be available to speak with us as part of the inspection process.
What we did:
• Our inspection was informed by evidence we already held about the service. We also checked for feedback we received from members of the public, local authorities and clinical commissioning groups (CCGs). We checked records held by Companies House and the Information Commissioner's Office (ICO).
• We asked the service to complete a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
• We spoke to one person who used the service and three people's relatives.
• We spoke with the provider, the registered manager, the deputy manager, the well-being co-ordinator and two senior care workers.
• We reviewed two people's care records, two staff personnel files, audits and other records about the management of the service.