20 August 2014
During a routine inspection
We spoke with nine people who used the service, each of whom said they were satisfied with the service they received. One said; 'I am treated like a person not a number' while another said; 'I cannot fault the service'.
We saw information on display in the waiting area and on the surgery's website, about the services provided and the fees charged.
People told us that they were given a range of options and that they were able to make informed decisions on what treatment they received. One person said; 'The dentist explained how they were going to deal with a cracked tooth'.
We observed that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. One person told us; 'As a new patient I filled in a medical questionnaire at my first consultation appointment'.
People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
There were arrangements in place to deal with foreseeable emergencies and effective infection control systems were maintained to reduce the risk and spread of infection. All the people we spoke with spoke favourably about the standard of cleanliness at the service. One person said; 'It is spotlessly clean' while another said; 'It is very clean in all areas'.
People we spoke with told us they knew how to make a complaint but told us they had not had cause to. One person said; 'I hope to never complain'.