High Broom Care Home

Updated 3 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 23 February 2021 and was announced.

Updated 3 March 2021

About the service:

High Broom Care Home is a residential care home providing care and support to 31 people aged 65 and over at the time of the inspection. The service can support up to 38 people. Care and support was provided to people living with dementia and physical disabilities. Support is provided in one adapted Victorian building and in nine cottages that are in the grounds of the service.

People’s experience of using this service and what we found:

Feedback from people and relatives was overwhelmingly positive. They consistently praised the exceptional caring and supportive nature of the staff at High Broom Care Home. Staff talked about people being 'the heart of the service'. Staff demonstrated a culture of inclusivity and positivity that was evident throughout the service. Staff constantly looked for ways to improve the service and ensure people received the outstanding care they deserved.

People received exceptional care that was tailored to their needs and wishes. This was provided by caring, attentive and compassionate staff. The service’s atmosphere was positively energetic with activity, very welcoming, warm, and inclusive with friendly staff providing care and support in a way people liked and enjoyed. Positive interactions took place between people, staff and each-other throughout our visit. Nothing was too much trouble. People had their privacy, dignity and confidentiality observed by staff, and they were encouraged and supported to be independent. Staff, the registered manager and provider recognised the importance of companionship and pet therapy. Animals regularly visited the service and the service had three cats who provided people with companionship and cuddles on tap.

The service was exceptionally well-led. The registered manager and provider had further built on the development of dementia care since the last inspection and were committed to further enhancing the quality and provision of care for people living with dementia. The registered manager's dedication to a person led approach to supporting people provided a positive model for all the staff. The registered manager and their staff team were passionate and committed in placing people at the heart of the service. The staff team were dedicated, compassionate and strove to provide high quality dementia care. Staff recognised the importance of seeing the person as an individual.

The registered manager's passion and commitment to achieving high standards was evident in how the service was managed, and supported by people, relatives and staff's comments. This translated into staff practice that provided people with very high standards of care. The registered manager understood the importance of the service within the local community and how family values and connections were vital to how people lived their lives. Community links were strong. People regularly accessed a dementia choir and a toddler group had been set up to help strengthen community links.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, and in their best interests. The policies and systems in the service supported this practice. Staff were skilled, motivated and knowledgeable. They had received appropriate training and support and were encouraged to develop their individual skills and interests. People received a balanced diet which met their individual needs and took into consideration their preferences. People spoke highly of the food provided.

People were supported by staff who were incredibly kind and caring and who maintained their dignity and privacy and treated them with utmost respect. People were fully involved in the service and had opportunities to give feedback.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was Good (report published 26 April 2017)

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.