25, 26 June 2013
During an inspection looking at part of the service
'They're a good team.'
'They're really wonderful.'
'They are kind and thorough.'
We looked at two care records and saw each person had a care plan which described their needs. We found the provider had begun to provide greater detail regarding people's preferences and how care should be delivered.
We saw the provider now had a recruitment policy in order to demonstrate that a structured recruitment process was in place. The provider informed us that no new members of staff had been recruited since the last inspection. However, the provider explained how he would meet the requirements of the regulations when recruiting new members of staff.
The provider now had a training programme in place to enable staff training to be kept up to date in mandatory areas, such as safeguarding and medicines.
We found the provider had taken steps to put a system in place to regularly assess and monitor the quality of the service. We identified improvements had been made with the care records and staff records. However, we found not all relevant information was recorded and therefore there was still a risk that people were not protected from the risks of unsafe or inappropriate care and treatment.