12 December 2013
During a routine inspection
People's care and treatment was planned and delivered in a way that protected them from unlawful discrimination. We saw that care plans detailed individual needs, took into account mental capacity and respected people's personal goals and aspirations.
The provider worked in co-operation with others. The care files we saw included evidence of co-ordination with health professionals such as the district nurse and physiotherapist. Information was shared appropriately between services, and this enabled staff to adapt the care and support they provided to people.
The people we spoke with told us there were enough staff to meet their needs. One of the people we spoke with said 'there is always enough staff available to help me do what I want to do.'
Appropriate arrangements were in place in relation to the management of medicine. We saw people's files and found people received their medication in line with their profiles.
The provider had a complaints policy and procedure which outlined how complaints would be handled and responded to, with appropriate timescales. The provider kept a log of all complaints received. We spoke with five people who use the service. They told us they would not be afraid to make a complaint. One of the people said 'believe me, if I had a problem with the service I would let the manager know about it.'