- Homecare service
Revelation Social Care Ltd
Report from 8 May 2024 assessment
Contents
Ratings
Our view of the service
The assessment began on 26 June 2024 and concluded on 18 July 2024. Revelations Social Care provides personal and complex care and support for people living in the Borough of Bury. The service currently supports 7 people. Only 4 people received a regulated activity. We looked at all 34 quality statements across the 5 key questions. This include those areas where breaches in regulation were identified at our last inspection in relation to safe care and treatment, good governance, staffing and fit and proper person. At this assessment, we found the service had made improvements and was no longer in breach of regulations. Recruitment of staff was now safe. Staff now received the training and support needed to carry out their roles safely and effectively. Areas of risk were now effectively assessed and planned for ensuring the safety of people. Records also now reflected people’s capacity and consent or where decisions were made in the [persons nest interest, ensuring their rights were upheld. The management and administration of people’s prescribed medicines was now safe. Effective governance systems had been implemented. These need embedding to help identify and drive continuous improvements. This service has been in Special Measures since 30 May 2023. The provider has demonstrated improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
People's experience of this service
We spoke with 2 of the 4 people who received a regulated activity and 3 relatives about their experience when using the service. People were complimentary of the managers and staff. People said staff knew them well and provided consistent and reliable care. People said staff kept them safe and had the knowledge and skills needed to support them in a way they wanted and needed. We were told, “The staff seem very confident in what they do, and some have told me about having changed rotas to be able to attend training sessions” and “I always feel completely safe in their care.” People and their relatives felt able to raise issues or concerns and were confident managers would listen and act on what they were told. Comments included, “The registered manager and office staff are very committed to providing a good service and their communications with us have improved.