The Care Quality Commission
  • Doctor
  • Independent doctor

London ENT Clinic

Overall: Good read more about inspection ratings

51 Harley Street, London, W1G 8QQ (020) 7262 0297

Provided and run by:
London ENT Clinic Ltd

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about London ENT Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about London ENT Clinic, you can give feedback on this service.

4 April 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at the London ENT Clinic as part of our inspection programme. We have not previously carried out an inspection of this service.

The London ENT Clinic is an independent health service offering diagnosis and treatment for ear, nose and throat (ENT) conditions to adult patients.

The lead clinician is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • The service provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • The clinicians and staff dealt with patients with kindness and respect and were committed to involving people in decisions about their care.
  • The service adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.
  • The way the service was led and managed promoted the delivery of high-quality, person-centred care.

The areas where the provider should make improvements are:

  • The prescribing policy should more clearly reflect prescribing practice in the service, for example, setting out the types of medicines that can and cannot be prescribed.
  • The service should risk assess the range of emergency medicines that it is appropriate to keep in stock at the clinic.
  • The service should have access to the results of relevant premises risk assessments promptly and follow-up any actions required with the landlord.
  • The lead clinician should consider completing training about their responsibilities under the Mental Capacity Act (2005).
  • The service should consider documenting existing ‘buddy’ arrangements with other professionals so these are clear to all parties.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care