11 May 2022
During an inspection looking at part of the service
Cole Bank Road is a residential care home providing personal care for up to seven people with a learning disability or autistic spectrum disorder. At the time of inspection six people were living in the home.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting some of the underpinning principles of right support, right care, right culture.
Right support
People were supported to have choice, staff supported people in the least restrictive way possible. The policies and systems in the service supported this practice.
The provider supported people to make choices, and have control over their own lives, such as what time they got up and went to bed.
Right care
We saw that staff were caring and promoted the people they were supporting dignity.
Right culture
Staff had training on how to recognise and report abuse and they knew how to apply it. Staff told us how they would recognise pain, distress and discomfort in people who could not verbally communicate.
People felt safe and staff had good knowledge of safeguarding processes.
Staff had been recruited safely.
There was a system in place to monitor staff contact with people in the form of daily logs to ensure continuity of care after shift changes. Care plans and risk assessments identified people’s support needs and staff had a good understanding of the support people needed.
Infection Controls were in accordance with good hygiene practices.
Leadership decisions about encouraging independence meant that people were encouraged to do as much as possible for themselves to promote independence.
People were treated with kindness and compassion. People felt well supported. People’s privacy and dignity was maintained.
People received person centred care. People, relatives and staff expressed confidence in the (Acting) manager. People, relatives and staff were given the opportunity to provide feedback. Audits took place to ensure the quality of the service was maintained.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 March 2011. It was last Inspected on 09 December 2020 with an overall rating of ‘Good’.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture. We inspected due to concerns about safeguarding and only looked at the Safe and Well-led key questions and we had concerning information we wanted to follow up on.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained Good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Cole Bank Road on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.