Updated 20 June 2024
We carried out this on-site, announced assessment on 27 July 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Bupa Dental Care St Mary Axe is part of Bupa Dental Care, a dental group provider. The practice is in the City of London and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included 8 dentists (including specialist orthodontist, endodontist, periodontist, and oral surgeon), 5 dental hygienists, 1 orthodontist therapist, 6 qualified dental nurses, 3 receptionists, a treatment coordinator, an administrator and a practice manager. The practice had 7 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses, 3 receptionists, the treatment coordinator and the practice manager. We also spoke with one the organisations quality improvement leads.