7 November 2013
During a routine inspection
During this inspection we were unable to seek the views of people being supported by the service. This was because the company did not operate services out of their own premises.
We found documentary evidence to show that the provider consulted patients about the service they received through their quality monitoring procedures. We saw completed patient surveys with people providing positive feedback about their experience of the service. Comments included: 'The staff were all very professional. Really good service' 'Everything was explained to me in enough detail for me to understand."
We looked at the records of four people. We noted they had been fully involved in their assessment and had consented to the care being provided. We found evidence to show that the service had discussed the care and treatment choices available to people. We found written information to show that patients had been involved in a face to face consultation as part of the assessment and treatment decision making process.