Levington Court

Updated 27 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This inspection was carried out by one inspector.

Service and service type:

This service is a domiciliary care agency. It provides personal care to older people living in supported living flats. Not everyone living at Levington Court receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided in line with the Health and Social Care Act 2008 and associated Regulations.

Notice of inspection: This inspection was unannounced.

What we did:

We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about. We used all this information to plan our inspection.

During the inspection, we spoke with four people who used the service and two healthcare professionals to ask about their experience of the care provided.

We spoke with the registered manager, the provider’s area manager and three support workers. We looked at five records in relation to people who used the service. We also looked at staff files as well as records relating to the management of the service, recruitment, policies, training and systems for monitoring quality.

Updated 27 April 2019

About the service: Levington Court provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service. The service comprised of 58 flats. At the time of visit there were 54 people receiving support with personal care from the service.

What life is like for people using this service:

• People receiving support from Levington Court have their needs met by sufficient numbers of suitably trained staff. People told us the staff were friendly, kind and cared about them.

• The service provided opportunities for people to engage in meaningful activities where this was part of their care plan and reduce the risk of social isolation.

• Where required, people were provided with appropriate support to maintain good nutrition and hydration.

• People had been asked about their preferences in coming to the end of their life and this was documented.

• The service worked well with other organisations to ensure people had joined up care. External healthcare professionals made positive comments about the service provided to people.

• People told us they were asked for their consent and felt they had the independence they wished for.

• Where required, people were supported to make appointments with other healthcare professionals and attend appointments.

• People and their representatives were involved in the planning of their care and given opportunities to feedback on the service they received. People’s views were acted upon.

See more information in Detailed Findings below.

Rating at last inspection: At the last inspection on 12 and 13 May 2016 the service was rated Outstanding.

Why we inspected: This was a planned inspection following the service’s registration with the Commission.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good.