About the service Park Manor is a residential care home providing personal and nursing care for up to 21 older people, in one adapted building. At the time of our inspection there were 21 people using the service, some of these people were living with dementia.
People’s experience of using this service and what we found
People received an extremely responsive service. People’s care needs were thoroughly assessed, planned for and was tailor made to meet their individual needs and preferences. There were excellent systems to provide people with high quality end of life care which met their needs and wishes. People had the opportunity to participate in meaningful, varied and imaginative activities which took into account people’s interests. There was a complaints procedure in place and people’s concerns were promptly addressed.
The service was extremely well-led. Robust systems to monitor and assess the service provided helped the registered manager to identify where improvements were needed, and these were addressed quickly. This demonstrated the commitment to provide high quality care. People were asked for their views about the service and these demonstrated a high level of satisfaction relating to the service they received. People’s views were valued and used to continuously improve the service. All staff spoken with were extremely passionate about providing high quality care to people. Comments received from people and their relatives was extremely positive.
People were treated with respect by staff who were kind and compassionate. People’s rights to privacy, dignity and independence were promoted and respected. People’s choices about the service were valued and used to plan their care.
There were enough staff to ensure people’s needs were met. Recruitment of staff was done safely. There were systems designed to reduce the risks of people being abused and experiencing avoidable harm. Medicines were managed safely, and people received them as prescribed. Infection control processes reduced the risks of cross infection.
People were supported by staff who were trained to meet people’s needs. People’s health care and dietary needs were assessed and met. People had access to health professionals where required. The environment was suitable for the people who lived in the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 31 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.