29 June 2012
During a routine inspection
using the service, because the people using the service had complex needs which meant
they were not all able to tell us their experiences. We viewed supporting care
documentation, spoke to one person who used the service, the relative of another and a
visiting healthcare professional who told us:
People had expressed their views and where possible people who used the service had
been involved in making decisions about their care and treatment.
Peoples' needs had been assessed and care and treatment had been planned and
delivered in line with their individual care plan.
Peoples' care had been provided by care workers who understood their care needs.
People knew who to talk to if they had any concerns about the care provided.