Archived: Sensiway Care Services

Updated 28 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by two inspectors, the second inspector was shadowing the lead inspector as part of their induction.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the provider 48 hours notice of the inspection, this was to ensure someone would be in the office to assist us with the inspection.

The inspection took place on 5 February 2020 when we visited the office location and spoke with the provider, we also looked through records. On 6 February we phoned relatives of people living at the service as they provided care and had ongoing contact with the provider. People using the service? were happy for relatives to give feedback.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. However, we gave the provider the opportunity to share with us information and this was included as part of the inspection. We looked at other information received from the provider, such as statutory notifications about events the provider must notify us about. We took all the information into account when we inspected the service and making the judgements in this report.

During the inspection

We spoke with the provider and two relatives of people who used the service. We reviewed the care records for two people using the service, and other records relating to the management oversight of the service, such as staff training and medication records, staff rotas, incident recording and complaints.

Following the inspection

We made phone calls to relatives of people using the service and continued to seek clarification from the provider to validate evidence we found on inspection. The information which the provider sent has been used in the report.

Updated 28 March 2020

Sensiway Care Services is registered as a domiciliary care agency providing the regulated activity ‘personal care’ to people who live in their own homes in Derby and surrounding areas. At the time of the inspection visit there were two people using the service.

The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and nutrition. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The provider had not completed recent training or refresher training on mandatory courses which was essential for them to be able to carry out their roles. Competency assessments had not been carried out and therefore there was no reassurance that the provider was competent to deliver some aspects of care.

The provider had not ensured that safe recruitment, governance and quality assurance procedures had been fully established. We saw no evidence that a person’s identity had been checked or proof of address.

Medicines were not being administered at the time of our inspection but there was no provision for medication training or competency checks. This posed a risk to people using the service, who may need support to manage medicines in the future.

There was a procedure to record, monitor and investigate any accidents/incidents which may occur, none had occurred at the time of our inspection.

The provider knew people well and worked with them and their family to develop care plans. Relatives told us that the provider was very professional and listened to people about how they would like care provided.

Relatives told us that they felt the service was safe and that the provider was caring.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last inspection was 14 May 2017 and the service was rated good.

Why we inspected

This was as planned inspection based on previous rating. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.