17 October 2023
During an inspection looking at part of the service
Park House Nursing Home is a residential care home providing accommodation for people who require nursing and personal care to up to 52 people. The service provides support to older people with physical health needs and people living with dementia. At the time of our inspection there were 47 people using the service.
People’s experience of the service and what we found:
People were protected from the risk of harm, they felt safe, and staff were aware of how to raise any safeguarding concerns. Care and risk support plans set out people's known risks and provided guidance to ensure staff could provide safe care. Medicines were managed safely. New staff were safely recruited and there were enough staff to meet people's needs.
Incidents and accidents were acted upon appropriately and lessons were learned when things went wrong. Mental capacity assessments were in place for people who lacked or had fluctuating capacity to make specific decisions. Staff supported people in the least restrictive way possible and in their best interests.
There was a positive culture in the service. People said the registered manager was approachable and responsive. Staff received regular supervision and one to one meetings, supporting learning and development. There was an ongoing improvement plan for the service. The provider ensured any lessons learned from incidents was shared across the service and the wider organisation.
People were treated with respect and their dignity was upheld. We observed staff interacting with people in a friendly and supportive way. There was a positive approach to the delivery of people's care. Staff understood the people they were supporting and knew them well.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 02 October 2018)
Why we inspected
The inspection was prompted in part due to concerns received about safeguarding people. A decision was made for us to inspect and examine those risks.
We undertook a focused inspection to review the key questions of safe, responsive and well-led only. For those key question not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Park House Nursing Home on our website at www.cqc.org.uk.
Recommendations
We have made a recommendation around engagement opportunities. Please see the responsive section of this report.
Follow Up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.