SPCT SWEAP - Eccles Gateway

Updated 10 February 2020

SPCT SWEAP also known as Salford Primary Care Together Salford Wide Extended Access Programme provides the extended hours’ access for the entire area of Salford.

They operate out of one location based in Eccles and services are also offered from four branch locations. The main service is located at Eccles Gateway, 28 Barton Lane, Eccles, M30 0TU. We carried out the inspection at the SPCT headquarters at 2 City Approach, Albert Street, Eccles, M30 0BL, and we also visited the location at Eccles Gateway.

Appointments can be booked through any patient’s in hours GP service who have direct access to the SWEAP booking system. The service offeres appointments Monday to Friday from 6.30pm to 8pm, Saturday and Sunday from 9am to 12.30pm. Appointments take place at Swinton Gateway, Pendleton Gateway, Walkden Gateway, Eccles Gateway and Newbury Place Health Centre.

The services offers appointments with a GP, practice nurse or healthcare assistant. Receptionists offer support to these surgeries during their operation and a team of on call managers are available during core opening hours. The service does not accommodate walk-in patients or attend home visits.

SPCT SWEAP is registered with the Care Quality Commission (CQC) to provide the regulated activities of Treatment of disease, disorder or injury, Diagnostic and screening procedures, Maternity and midwifery services, and family planning.

The service has a website that contains information about what they do to support their patients www.spctogether.co.uk/our-services

Updated 10 February 2020

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Location name on SPCT SWEAP (Salford Wide Extended Access Pilot) – Eccles Gateway on 10 January 2020 and 16 January 2020 as part of our inspection programme.

At this inspection we found:

• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• Communication was taking place within the service and staff told us the on call managers were supportive and listened to them.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff knew how to access policies and procedures and there was a reception handbook to assist staff in carrying out their role.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• A clear system was in place for patients accessing appointments.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care