• Care Home
  • Care home

Willowbank Rest Home

Overall: Good read more about inspection ratings

42 Lancaster Lane, Clayton-le-Woods, Leyland, Lancashire, PR25 5SP (01772) 435429

Provided and run by:
Angel Plus Homes Ltd

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 17 January 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

One inspector, 1 regulatory co-ordinator and 1 Expert by Experience carried out the inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Willowbank Rest Home is a ‘care home’ without nursing. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority, professionals who work with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.

During the inspection

We spoke with 9 people who used the service and 4 relatives about their experience of the care provided. We spoke with 10 members of staff including the providers, registered manager, deputy manager, senior carer and carer. We spoke with the registered manager from the providers other home, the cook, housekeeping staff, activities co-ordinator and 2 visiting health professionals. We had a walk around the home to make sure it was homely, suitable and safe. We observed the care and support people received. This helped us understand the experience of people who could not talk with us.

We reviewed a range of records. This included 3 people's care records and multiple medication records. We looked at 4 staff files in relation to recruitment and a variety of records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection

Good

Updated 17 January 2024

About the service

Willowbank Rest Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. Willowbank Rest Home accommodates up to 19 people in one building. It provides accommodation for persons who require personal care. At the time of our inspection 17 people were living in the home.

People’s experience of using this service and what we found

Recruitment procedures were in place and were thorough. There were sufficient staff to care for people. Safeguarding training was mandatory, staff were aware of the processes to follow should they see any abuse. Risks were assessed and checked to ensure individuals safety and promoted their independence. People received their medicines safely.

The management team at Willowbank Rest Home had auditing systems to maintain ongoing oversight and make improvements when required. Quality assurance processes ensured people were able to give their views of the service. There was a positive culture within the home. One person commented, “The staff work as a team, and this makes for a happy place. I know I can always tell the staff if I am unhappy or worried about anything.” One staff member told us, “I enjoy making people happy and safe, and meeting their care needs. Staffing and management are brilliant.”

People were supported to have maximum choice and control of their lives and staff supported /did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The last rating for this service was good (published 16 October 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has remained good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Willowbank Rest Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.