• Care Home
  • Care home

Harpwood Care Home

Overall: Good read more about inspection ratings

Seven Mile Lane, Wrotham Heath, Sevenoaks, Kent, TN15 7RY (01732) 494564

Provided and run by:
Harpwood House Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 17 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Harpwood Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Harpwood Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as safeguarding concerns or serious injuries. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with ten people who were living in the service and nine relatives about their experience of the care provided. We spoke with 13 members of staff including the manager, deputy manager, care staff, housekeeping, chef, activity staff and the compliance manager. We reviewed a range of records. This included six peoples’ care records and multiple medication records. A variety of records relating to the management of the service were reviewed, such as policies, recruitment records, training data, audits, monitoring data, quality reports, meeting notes, newsletters and safety checks.

Overall inspection

Good

Updated 17 June 2022

About the service

Harpwood Care Home is a residential care home providing accommodation and personal care for up to 50 people. The service provides support to older people with frailty and those living with dementia. At the time of our inspection there were 39 people using the service. The accommodation is arranged across two floors with lift access to the upper floor.

People’s experience of using this service and what we found

People told us they felt safe and were happy living in Harpwood Care Home and described the staff as kind and gentle. One person said, “I do like it here.” Another person said, “They are always kind to me.” Relatives agreed that their loved ones were safe and happy. One relative said, “The home is a bit outdated, but for me it’s all about the carers, they are fantastic.”

People received safe care and treatment from staff who knew them well. Medicines and infection control were both managed safely, and lessons were learned when things went wrong.

The provider had robust quality assurance processes to monitor the service, and regular audits were undertaken, for example in infection control and medicines. Staff had received appropriate training and supervision. People, relatives and staff had been asked for feedback about the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published 9 August 2019).

Why we inspected

This inspection was prompted by our data insight that assesses potential risks at services, concerns in relation to aspects of care provision and previous ratings. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. This enabled us to look at the concerns raised and review the previous ratings.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has remained good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Harpwood Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.